Last updated: 22 September 2026
Who we are
This privacy policy explains how Read & Errington (“we”, “us”) collects and uses your personal information when you use this website, contact us, or use our services. Read & Errington Limited is a company registered in England and Wales (company number 03203610), with its registered office at 17 Victoria Road East, Thornton-Cleveleys, Lancashire FY5 5HT. Our trading address is 295–299 Whitegate Drive, Blackpool, Lancashire FY3 9JS. We are the data controller for the personal information described here.
If you have any questions about this policy or how we handle your information, please contact us at reception@read-errington.co.uk, call 01253 359 960, or write to us at our trading address above.
The information we collect
- When you contact us, through our website form, by email or by phone: your name, email address, phone number, and anything you tell us in your message, such as your address or details of the work you need.
- When we carry out work for you: your name, contact details, the property address, details of the appliances and systems we work on, and records of the work carried out. This includes gas safety records and certificates.
- When you apply for a job with us: the information in your application, such as your CV, work history and qualifications.
- When you visit our website: basic technical information needed to run the site securely, such as your IP address and browser type, recorded in our web server logs.
How we use your information, and why we are allowed to
- To respond to your enquiry and give you a quotation. This is necessary to take steps at your request before entering into a contract, or it is in our legitimate interests to answer the questions you send us.
- To carry out and manage the work you ask us to do, including arranging appointments, invoicing and aftercare. This is necessary to perform our contract with you.
- To meet our legal obligations, such as keeping gas safety records, accounting and tax records.
- To send you service reminders, for example when your annual boiler service or gas safety check is due, where you have asked us to or where you are an existing customer. You can ask us to stop at any time.
- To consider job applications. This is necessary to take steps at your request before entering into an employment contract.
- To keep our website secure and working properly. This is in our legitimate interests.
We do not sell your personal information, and we do not use it for automated decision-making.
Who we share your information with
We only share your information where we need to, with:
- Service providers who help us run our business, such as our website hosting provider (based in the UK), our website support agency, our email and office software provider (Microsoft), and our accounting software. They may only use your information on our instructions.
- Regulators and industry bodies where the law or our accreditations require it, such as Gas Safe Register, or when registering installations with the relevant scheme or manufacturer (for example, for your warranty).
- Professional advisers, such as our accountants and insurers, and authorities where we are required to by law.
Some of our service providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place, as UK data protection law requires.
How long we keep your information
- Enquiries that don’t lead to work: up to 12 months, then deleted.
- Customer and job records: for as long as you are a customer and for up to 6 years afterwards, for our legal, accounting and warranty obligations. Gas safety records are kept for at least the period the law requires.
- Unsuccessful job applications: up to 6 months after the role is filled.
Cookies
Our website uses a small number of cookies that are strictly necessary for it to work and stay secure. We also use optional cookies and similar technologies, including the Meta (Facebook) pixel, which helps us measure how well our advertising works and show relevant ads to people who have visited our site. Optional cookies are only set if you agree through the cookie banner, and you can change or withdraw your choice at any time using the cookie icon on any page. You can also block or delete cookies in your browser settings. Where the Meta pixel is active, information about your visit is shared with Meta Platforms Ireland Limited, who act as a joint controller with us for that activity; you can read how they use it in Meta’s own privacy policy.
Keeping your information secure
We use appropriate technical and organisational measures to protect your personal information, including encrypted (HTTPS) connections on our website and access controls on our systems.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, or to restrict how we use it;
- object to us using your information on the basis of our legitimate interests, including for service reminders;
- ask us to transfer your information to another organisation, where this applies.
To use any of these rights, contact us using the details above. We will respond within one month. There is normally no charge.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.